National Research Corporation names Forrest General among Top Hospitals | Health
National Research Corporation is pleased to publicly recognize Forrest General among the nation’s top hospitals as a 2012/2013 Consumer Choice Award winner. The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image in over 300 markets throughout the U.S. This is the 17th year National Research has awarded hospitals whose consumers have recognized them for providing the highest quality healthcare.
Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Market Insights/Ticker survey. This study surveys over 250,000 households representing over 450,000 consumers in the contiguous 48 states and the District of Columbia. From the households surveyed, 3,200 hospitals named by consumers are analyzed and ranked based on their Core Based Statistical Areas as defined by the U.S. Census Bureau, with the winning facilities being ranked the highest.
“Forrest General is focused on providing a positive experience from start to finish for each of our patients as part of our We C.A.R.E. philosophy,” said Forrest General president and CEO Evan Dillard. “This recognition by National Research Corporation is further testament to that commitment and to the caliber of our staff and physicians.”
“Customer-centric care is based on the notion of extending patient-centered care to all healthcare consumers who are taking the initiative with their healthcare decisions and demanding higher quality,” said Susan L. Henricks, President and Chief Operating Officer for National Research Corporation. “The Consumer Choice Awards recognizes hospitals that patients have rated as the most preferred places to receive care according to quality and image. We congratulate the recipients of the Consumer Choice Awards and salute their efforts to improve performance.”
About National Research
For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
Currently recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.
For more information on Forrest General and available services, please visit www.forrestgeneral.com or call FGH OnCall at 1-800-844-44445. For more information on the National Research and its rankings, visit www.nationalresearch.com.